Video 8: Writing Nonconformities
About this lesson
Identifying a problem during an audit is only half the battle, as you must also document it clearly and accurately. This video explores the precise mechanics of recording audit findings, differentiating between true nonconformities and mere opportunities for improvement. You will learn the official definitions of these terms and understand why capturing a process failure is far more important than just noting a surface level symptom.
In this lesson you will learn a structured formula for writing irrefutable nonconformity statements based purely on factual objective evidence. The video will explain how to evaluate the risk associated with a finding to determine whether it should be graded as a major or minor issue. You will leave with the skills to write clear actionable reports that drive systemic corrective action rather than quick temporary fixes.