Video 2: Introduction to the ISO 9001 2015 requirements

This video dives into the improvement section of the standard which is designed to handle situations when things go wrong such as internal nonconformities or customer complaints. You will explore how ISO 9001 acts as a framework built around risk based thinking rather than a strict rulebook telling you exactly what to do every step of the way.

You will discover the importance of being proactive by identifying opportunities to make the organization better before failures occur. The lesson explains how to apply the requirements effectively to your specific function and ensures you understand how to learn lessons from past errors to drive continual improvement throughout the company.