Video 1: Introduction to ISO 9001 2015
About this lesson
This lesson introduces ISO 9001 as the only global quality management system standard and explains why your individual contribution is vital for the organization to gain or maintain approval. It emphasizes that quality is not just about manufacturing but involves understanding your specific process and having the confidence to explain your day to day activities to customers or external auditors.
You will learn how to identify areas for potential improvement in your daily tasks and why it is crucial to flag up issues to supervision rather than ignoring them. The video highlights that the ultimate goal of the quality management system is to satisfy customer requirements and how you can take pride in achieving outputs that meet these high standards.