Video 5: Getting Ready To Audit
About this lesson
Great audits are built on exceptional preparation. This video takes you through the vital steps you must complete before you ever step foot into the department you are assessing. You will discover how to use visual tools like the turtle diagram to map out inputs, outputs, resources, and controls, giving you a comprehensive understanding of how the process is supposed to function and where potential weaknesses might hide.
In this lesson you will learn how to analyze key performance indicators and customer scorecards to generate highly focused and relevant questions. The video will teach you how to review organizational charts, physical layouts, and supporting documentation so you can ditch generic checklists forever. By mastering these preparation techniques you will save valuable time during the actual assessment and uncover deeper insights.