Video 6: Developing Audit Questions
About this lesson
The quality of the answers you get during an audit depends entirely on the quality of the questions you ask. This video focuses on the art of inquiry, teaching you how to craft questions that encourage detailed explanations rather than simple yes or no responses. You will learn why fixed templates limit your perspective and how to replace them with dynamic inquiries tailored specifically to the process you are evaluating.
You will learn the crucial difference between open and closed questions and discover why you must absolutely avoid leading the auditee to a specific answer. The lesson demonstrates how to link your questions directly to performance data, allowing you to challenge why certain targets were missed and how improvement plans are being managed. This video will transform you into a more perceptive and effective interviewer.